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Return and Privacy Policy for Terra Springs LLC (dba "Terra Valentine")
Return Policy
For any miss-shipments or damages please call the winery at 707.967.8340 or email info@terravalentine.com
• Wine damaged during shipment will be replaced after a successful pick-up by the shipper.
• A corked bottle will be replaced with the current vintage. If more than one bottle is corked, the entire package must be returned to the winery.
• All wine damaged by heat or cold must be reported within 48 hours of recieving the shipment. To prevent damage to wine, Terra Valentine does not ship wine via ground during warmer months.
• A $20 processing fee will be charged to reship on returned packages due to customer not being home/incorrect address given.
Privacy Policy
For your security, our web based ordering process utilizes an advanced technology known as Secure Socket Layer (SSL) technology. This ensures that all sales transaction information is transferred via encrypted methods.
All orders require a credit card. Upon submitting an order, all credit card numbers and related information are transmitted using the encryption methods described above. You should be able to verify this by looking for the closed lock icon at the bottom of your web browser or simply view the domain address to be sure it starts with "https".
From time to time we may request or you may provide information to us, for example, as part of the ordering process or other sign-up programs. We use this information for billing purposes and to fill orders as well as keep you aware of other matters you and we feel may be of relevance to you. Also, if we have trouble processing an order, we will use this information to contact you.
The information that you provide us will not be shared or sold to other companies other than as necessary to fulfill your request, as for example, to ship an order. The information is utilized so that we may offer a level of service commensurate with the quality of our wines.