Terra Valentine

Policies

At Terra Valentine we recognize and respect our customers' privacy. We diligently protect the trust you have placed in us. We have developed a Privacy Policy to assure you that the information collected about you is only what is needed for conducting business and offering products and services that might be of interest to you.

Our Policy:
Federal and California state law requires us to request identification from each consumer to prove that you are of age to legally purchase alcohol. To process an order, we need your name, home or other physical address, including street name and name of city or town, email address, telephone number, date of birth and credit card number. We understand the sensitivity of this information and maintain our files on a secured server to protect against unauthorized access. In addition to obtaining personal information, we may collect tracking information for statistical purposes, which is disclosed to third parties for statistical purposes only. This aggregate information is for statistical purposes only. It is for understanding consumer trends and does not contain any personal information about you.  WE DO NOT AND WILL NOT, UNDER ANY CIRCUMSTANCES, SELL PERSONAL INFORMATION TO ANYONE FOR ANY PURPOSE.

We may utilize third party companies in an effort to deliver you tailored content and advertising to that matches your interests when you visit our website as well as other websites. You may opt-out of the use of anonymous information for tailored advertising purposes. To learn more or to choose to opt out of receiving this personalized content, please visit the Network Advertising Initiative by clicking here. If you delete your Cookies, use a different browser, or buy a new computer, you will need to renew your opt-out choice.

Changes to your Personal Data:
In the event you wish to change any of your personal information, please contact us by written notification to our email address at info@terravalentine.com or call our Customer Service Department at 707.967.8340.

Email Opt-Out:
We comply with the Federal laws in sending offer driven emails. Those who wish to Opt-Out from receiving email offers will have action taken within 1-10 days of receipt of request to Opt-Out or unsubscribe at info@terravalentine.com. If you have multiple addresses you will need to Opt-Out for each address in order to be removed from our data base. If you have any concerns with our Privacy Policy, please contact us at: 707.967.8340.

Online Store Policies

Shipments of Wine:
Due to legal restrictions on shipments of wine and other alcoholic beverages, we are only permitted to ship to the following states: AK,  CA, DC, FL, GA,  IA, MN, ND, NE, NV, NM, and NC. Tax will be charged where applicable.

All wine orders must be placed by a person 21 years of age or older. Verification of age is required at the time of delivery. We recommend use of a business address to facilitate delivery of your purchase. Wine will not be delivered to a visibly intoxicated person. Failure to produce age verification forfeits the right to receive the shipment until identification is produced. In such circumstances, the order may be held in storage at a local depot of the shipping company until appropriate identification is produced, or it may be shipped back to the winery. All associated costs will be the responsibility of and be charged to the customer.

Orders are processed within 24 hours of being received. All shipments are made on Monday and Tuesday only to prevent your wine from sitting in a storage area over the weekend. All shipments are shipped ground unless otherwise stated so, please allow 5-7 business days for normal delivery.

Freight is calculated towards the end of the online ordering process. Also, at this time we do not ship online store products outside the United States.

Returning or Exchanging an Item:
If for any reason you are not entirely satisfied with your purchase, you may return it. To return or exchange an item, please complete the following steps:

1. Please contact the Tasting Room as soon as possible either by phone, Fax, or email. 

2. Clearly explain your dissatisfaction with the product. 

3. If the complaint has to do with freight damage, we will work on your behalf to gain reimbursement from the appropriate freight company. 

4. If the complaint is regarding an incorrect size or color for logo apparel, we will gladly exchange the merchandise.  

Note: The credit card used for the original purchase will be credited in the amount of the product sale. Please allow 1-2 billing cycles for the credit to appear on your bill. Shipping and handling costs are not refundable unless we have sent the wrong item.

Inquiries
If you need to inquire about your order, please e-mail info@terravalentine.com.